Question 1

How long does the cleaning process take?

Accepted Answer

Most sofa and couch cleanings take 1-2 hours depending on size and condition. Mattresses typically take 45-60 minutes. After cleaning, furniture dries in 4-8 hours — much faster than traditional methods.

Question 2

Are your cleaning products safe for children and pets?

Accepted Answer

Absolutely! We use only 100% eco-friendly, non-toxic, and biodegradable cleaning solutions. Our products are completely safe for children, pets, and people with allergies or sensitivities. No harsh chemicals, ever.

Question 3

Do you offer same-day service?

Accepted Answer

Yes! We offer same-day and next-day appointments across all 5 NYC boroughs, Long Island, and New Jersey. We're available 7 days a week from 7am to 11pm — so we can often fit you in the same evening. Call or text (347) 727-8348 to check availability for today.

Question 4

What is the 20% OFF first cleaning discount?

Accepted Answer

All new customers receive 20% OFF their first cleaning service. This discount applies to any service — sofa, mattress, chairs, rugs, or any combination. Just mention it when booking.

Question 5

Can you remove pet odors and stains?

Accepted Answer

Yes! Pet odor and stain removal is one of our specialties. Our hot water extraction method combined with enzyme-based treatments eliminates pet odors at the source, not just masking them. We achieve 95%+ success on pet stains.

Question 6

What types of fabric can you clean?

Accepted Answer

We clean virtually all upholstery fabrics including microfiber, velvet, linen, cotton, polyester, leather, suede, and blended fabrics. Our technicians assess each piece before cleaning to use the optimal method.

Question 7

Do I need to move my furniture before you arrive?

Accepted Answer

No! We come to you and clean furniture in place. You don't need to move anything. Just ensure our technicians have reasonable access to the furniture.

Question 8

What is your minimum booking amount?

Accepted Answer

Our minimum booking is $99. This covers most single-item cleanings. For multiple items or larger pieces, we offer package pricing. Contact us for a free custom quote.

Question 9

Do you serve areas outside NYC?

Accepted Answer

Yes! In addition to all 5 NYC boroughs, we serve Nassau and Suffolk County on Long Island, and New Jersey including Hudson County, Newark, Elizabeth, Jersey City, Hoboken, and surrounding areas.

Question 10

How do I book an appointment?

Accepted Answer

You can book by calling or texting (347) 727-8348, emailing nycouchcleaning@gmail.com, or filling out our free quote form on this page. We're available 7 days a week from 7am to 11pm and respond within minutes.

Question 11

What are your business hours?

Accepted Answer

We're open 7 days a week from 7am to 11pm — including weekends and holidays. Late evening appointments are perfect if you're busy during the day. Just call or text (347) 727-8348 and we'll find a time that works for you.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major forms of payment — credit & debit cards, cash, Zelle, Venmo, Cash App, and Apple Cash. Pay whichever way is easiest for you, no extra fees.

Frequently Asked Questions about NY Couch Cleaning