Privacy Policy

NY Couch Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at newyorkcouchcleaning.com, use our services, or communicate with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or booking forms (name, phone number, email address, service address)
• Call or text us to schedule a cleaning appointment
• Subscribe to our newsletter or promotional communications
• Request a free quote or estimate
• Leave a review or testimonial
• Communicate with us via email, WhatsApp, or social media

We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how visitors use our site and improve our services.

We use the information we collect for the following purposes:

• To provide and manage our cleaning services, including scheduling appointments and sending confirmations
• To communicate with you about your bookings, quotes, and service updates
• To respond to your inquiries and provide customer support
• To send you promotional materials, special offers, and newsletters (you may opt out at any time)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using industry-standard encryption (SSL/TLS)
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates to our systems
• Secure storage of customer data with reputable third-party service providers

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

We may use third-party service providers to help us operate our business and website, such as:

• Website hosting and analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) tools
• Payment processing services
• Email and SMS communication platforms
• Social media platforms for marketing and engagement

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to request correction or deletion of your personal information
• The right to object to or restrict certain processing of your data
• The right to withdraw consent for marketing communications
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: