Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, services, and products offered by NY Couch Cleaning ("we," "us," or "our"), a professional sofa and upholstery cleaning company based in Brooklyn, New York.

By accessing our website at newyorkcouchcleaning.com, booking our services, or communicating with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

NY Couch Cleaning provides professional eco-friendly cleaning services for residential and commercial properties, including but not limited to:

• Sofa and couch cleaning
• Mattress cleaning and sanitization
• Chair and ottoman cleaning
• Area rug and carpet cleaning
• Upholstery cleaning for all fabric types
• Pet odor and stain removal
• Deep cleaning and sanitization services

All services are performed by trained and experienced technicians using professional-grade equipment and eco-friendly, non-toxic cleaning solutions. Service availability may vary by location and scheduling constraints.

Appointments can be scheduled through our website, by phone at (347) 727-8348, by text message, via WhatsApp, or by email. When you book a service, you agree to provide accurate and complete information, including your name, contact details, service address, and a description of the items to be cleaned.

We offer same-day and next-day appointments subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, inclement weather, or technician availability. In such cases, we will notify you as soon as possible and offer alternative scheduling options.

All prices quoted are estimates based on the information you provide. Final pricing may vary depending on the actual condition, size, and fabric type of the items being cleaned. Our technician will confirm the final price before beginning any work.

We accept the following payment methods: credit and debit cards, cash, Zelle, Venmo, Cash App, and Apple Cash. Payment is due upon completion of the service unless otherwise agreed in writing.

Our 20% OFF first cleaning discount applies to new customers only and cannot be combined with other promotional offers unless explicitly stated. Discounts must be mentioned at the time of booking to be applied.

We understand that plans change. We kindly request at least 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to $50.

No-shows (failure to be present at the scheduled appointment without prior notice) will be charged a $50 no-show fee. We reserve the right to require prepayment for future appointments following a no-show.

We stand behind the quality of our work. If you are not completely satisfied with the results of our cleaning service, please contact us within 48 hours of the service completion. We will return to re-clean the affected areas at no additional charge.

Our satisfaction guarantee does not cover:

• Pre-existing damage to furniture or fabrics that was present before our service
• Stains or odors that have permanently set into the fabric and cannot be removed by professional cleaning methods
• Damage caused by the customer after our service has been completed
• Items that were not disclosed or included in the original service agreement

Our maximum liability for any claim is limited to the amount paid for the specific service in question.

NY Couch Cleaning exercises the utmost care when handling your furniture and property. However, we are not liable for:

• Pre-existing damage, wear, or fabric weakness that becomes apparent during or after cleaning
• Color fading or shrinkage that occurs as a result of the fabric's natural aging or manufacturer defects
• Damage caused by improper furniture construction or unstable frames
• Loss of items not directly related to the cleaning service
• Indirect, incidental, or consequential damages arising from our services

By using our services, you acknowledge that some fabrics and stains may not respond to cleaning as expected, and results cannot be guaranteed in all cases. We will always communicate any concerns before proceeding with the service.

You are responsible for ensuring that our technicians have safe and reasonable access to the furniture and areas to be cleaned. This includes:

• Clearing the area around the furniture to be cleaned
• Removing fragile or valuable items from the vicinity
• Securing pets in a safe area during the service
• Providing accurate parking information if applicable
• Ensuring someone over the age of 18 is present during the service, or providing written authorization for unattended service

We are not responsible for damage to items left in the cleaning area that were not removed prior to our arrival.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. You may not use our website to transmit any harmful, offensive, or illegal content.

All content on our website, including text, images, logos, and graphics, is the property of NY Couch Cleaning and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Your privacy is important to us. Please review our Privacy Policy at /privacy-policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Kings County, New York.

If you have any questions about these Terms of Service, please contact us: